HELP, WITHOUT THE GUESSWORK
Good questions.
Clear answers.
Find help with our first collection, fit, shipping, and returns.
Can I place an order now?
Not yet. Our first collection is in preview while we verify product fit, shipping arrangements, and checkout. We will open orders after those details are ready.
Where is Mellow Reps based?
Mellow Reps is operated by Shenzhen Fuyou Cross-border E-commerce Co., Ltd., based in Shenzhen, China. Our first collection is intended for customers in the United States.
What makes these grip socks different from regular socks?
This style has a textured grip pattern on the sole, a closed toe, and a ribbed crew silhouette with contrasting cuff stripes. Grip socks do not guarantee slip prevention or prevent injury.
Are they suitable for my Pilates class?
Check with your studio or instructor. Class requirements vary, including the required coverage and sock style.
What size should I order?
The supplier lists one size. We are verifying the supported foot-length and US women’s shoe-size range before accepting orders. Visit our Size Guide to learn how to measure.
What are the socks made of?
We are confirming the exact fiber percentages because the supplier’s materials contain inconsistent composition information. Confirmed materials and care details will appear on the product page before launch.
Will you offer three-pair sets?
Yes, single-pair and three-pair purchasing options are being prepared. Final color selections, pricing, and shipping charges will be shown before purchase.
Where will orders ship from?
We plan to dispatch from Shenzhen, China. The carrier, processing time, delivery estimate, and import-charge handling are being finalized before orders open.
How do I request a return?
Email youshuai6666@gmail.com with your order number before mailing anything back. Read Shipping & Returns for the return conditions and process.
How do I contact you?
Email youshuai6666@gmail.com. Please include your order number if you are asking about an order. Never send payment-card details or passwords.
Still need a hand? Email Mellow Reps.